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A Community Satisfaction Survey was undertaken from Thursday 3rd to Friday 25th November 2022 to help measure our performance in providing services and facilities to residents in the Whitsunday Region.
Survey Objectives
The survey objectives include:
Assess and establish community priorities and satisfaction in relation to Council’s services, and facilities
Identify overall community satisfaction with Council’s performance and create a benchmark for future surveys
Identify community satisfaction with Council’s customer service and rate their experience
Identify preferred means of communication and engagement
Identify future improvement ideas
Survey Methodology
A representative sample of residents (400 people) aged 18+ will be phoned directly by an independent company, Market Facts, who has had many years of experience assisting Councils with understanding the needs of their community.
An online survey will be conducted concurrently with the telephone survey and is available to any resident who does not receive a phone call.
Further details of the survey are as follows:
The survey (both phone and online) will commence Thursday 3rd November and conclude on Friday 25 November 2022.
The phone survey will include both landline and mobile numbers in the telephone sample mix.
The average telephone interview length is 12 minutes.
Employees of Whitsunday Regional Council, Councillors, or any market research organisations will be screened out before starting the survey. Therefore, cannot participate in the survey.
The survey is now closed.
About Market Facts
Anyone wanting to know about Market Facts including the privacy policy can visit their website https://www.marketfacts.com.au/
A Community Satisfaction Survey was undertaken from Thursday 3rd to Friday 25th November 2022 to help measure our performance in providing services and facilities to residents in the Whitsunday Region.
Survey Objectives
The survey objectives include:
Assess and establish community priorities and satisfaction in relation to Council’s services, and facilities
Identify overall community satisfaction with Council’s performance and create a benchmark for future surveys
Identify community satisfaction with Council’s customer service and rate their experience
Identify preferred means of communication and engagement
Identify future improvement ideas
Survey Methodology
A representative sample of residents (400 people) aged 18+ will be phoned directly by an independent company, Market Facts, who has had many years of experience assisting Councils with understanding the needs of their community.
An online survey will be conducted concurrently with the telephone survey and is available to any resident who does not receive a phone call.
Further details of the survey are as follows:
The survey (both phone and online) will commence Thursday 3rd November and conclude on Friday 25 November 2022.
The phone survey will include both landline and mobile numbers in the telephone sample mix.
The average telephone interview length is 12 minutes.
Employees of Whitsunday Regional Council, Councillors, or any market research organisations will be screened out before starting the survey. Therefore, cannot participate in the survey.
The survey is now closed.
About Market Facts
Anyone wanting to know about Market Facts including the privacy policy can visit their website https://www.marketfacts.com.au/
Community Satisfaction Survey 2022 has finished this stage
This consultation is open for contributions.
Under Review
Community Satisfaction Survey 2022 is currently at this stage
Contributions to this consultation are closed for evaluation and review. The project team will report back on key outcomes.
Final report
this is an upcoming stage for Community Satisfaction Survey 2022
The final outcomes of the consultation are documented here. This may include a summary of all contributions collected as well as recommendations for future action.
